311

The City's 311 is a web-based system that will easily capture and assign resident issues from emails, web forms, or on-site field workers via the mobile app. This will allow City staff to efficiently manage day-to-day tasks and communicate updates in one click of a button. Our team can now receive, create, access, update, and assign resident concerns from one database anytime, anywhere, and on any device.

Our 311 system will revolutionize resident issue management and service delivery for the City of Rye. Our goal is that 311 will help us provide faster resolutions to issues and keep residents informed on the status of their issues.

Within minutes a staff member will receive a notification that a concern has been uploaded to 311 for review. A case will be opened and given a priority level.  The case will then be assigned to the appropriate team member for review and resolution. Residents will then receive an email letting them know their issue is being investigated and how to reference it in the future.

The City of Rye and the State of New York have enacted specific procedural requirements for notifying a municipality of a defect or legal claim. Formal written notice of a claim or defect must be delivered to the appropriate office in the City; submissions made through Access E11 (311) are limited to service requests and do not constitute notice to or service on the Clerk or the City for the purposes of Chapter 23 of the City of Rye City Charter, Section 50-e of the General Municipal Law, or any other applicable provisions of City or State law.